It is pretty hard to find anything traditional with the internet as it has really only been in common use for about 13 years. However, there are certain sales traditions that the old door to door salesman would use to increase their chances of a sale. A quick presentation and throw in some wow this works great, close the sale and off to the next home.
Some of you may even remember the door to door salesman, this was basically doing a cold call door to door through out a neighborhood day after day. The profitable ones would get repeat calls and referrals because of a good presentation, communication wasn’t an expectation or option due to the lack of technology. Remember there were no cell phones, email, websites etc…
Now the customer has the advantage through information, as they no longer have to take the word of the salesman in their house with the quick home presentation. Now they can look at something and simply type the product or service into Google and get all the feedback they need to decide if it’s what they want.
Don’t get me wrong, presentation is still important, but trust and communication are more important. With the technology we have in place, the customer should be given plenty of options within your presentation to reach you and ask questions because good communication can repair a bad presentation. Ultimately the goal is to have both, but how would you know you have a good presentation if there is no communication?